Frequently Asked Questions

How does the process work?

The best way to get started is to email over a few photos of your piece of furniture, or the type of cushion you are looking to create, along with a couple of rough measurements, and specify whether you are looking for a recover only or full reupholstery. I may have a few further questions, but this will often be enough for me to send an estimated cost of the labour and materials required for your project.

If you’re happy to proceed, I will normally arrange to come and measure up the item so that I can calculate the amount of fabric required and assess whether there are any obvious signs of more substantial work required to the structure/stuffings/frame.

Then we get on to the fun part - choosing fabric!

Fabric - where do I start?

I offer a full fabric consultation and sampling service, which is included as part of your project. I can recommend websites as a starting point and have a wide range of fabric books from a variety of different fabric houses which you are welcome to browse through. I can then order free samples of anything you like the look of to see how it works in your home. I offer advice on the suitability of different fabric types for their end use, including guidance on martindale rub tests (durability), stain resistance and compliance with fire regulations. We can also discuss options with decorative trims, contrasting or complementary fabrics and pattern matching.

I supply fabrics for nearly all of my customers. This enables me to develop relationships with a wide range of fabric companies and best advise you of the options when choosing a fabric. It means I can invest in fabric books and offer a fabric consultation with free samples, as well as prepare cutting plans to ensure the most economic use of fabric, liaise with suppliers and external fire treatment companies, unroll and inspect fabric and ensure it is free of defects. It also allows me to offer my best prices for the upholstery work itself.

Please note that if you did wish to supply your own fabric, there would be a 20% surcharge applicable to the cost of the job, and I would not be able to accept any responsibility for defects caused by the fabric provided. I also reserve the right to reject anything that will be unsuitable for use, very difficult to work with, or likely to produce an unsatisfactory finish.

Do you offer delivery and collection?

It is preferable if you can deliver and collect to my workshop in central St Albans but I will help where I can. I do not have a van so this service is discretionary and limited to smaller items from the local area. I can recommend a local transport service if required, although the costs of this will need to be settled directly with them.

How long does it take?

I am usually working on a 2-3 month lead time from the date of booking, but this does vary and I can often squeeze smaller jobs in a bit sooner. I work around school hours so it may take a week or two to get your piece returned to you once work starts (depending on the job), but I would always rather take a bit longer and ensure the end result is something you will be delighted with.

Anything else I need to be aware of?

Some issues with older pieces of furniture only become evident after the original upholstery is removed, which is why I always send an estimate rather than a fixed quote. I will always communicate (with photos) of any additional work required and provide options with any costs to ensure a quality finish you will be happy with.